We offer free express shipping across India. Most of our orders are delivered within 3–5 business days, depending on your location. You’ll receive tracking details via email and SMS as soon as your jewellery is dispatched.
Frequently Asked Questions
Find Answers To All Your Questions
Shipping and Delivery
Returns, Refunds, Replacement & Exchange
Payments
Coupons
Account & Login
How long does delivery take when buying silver jewellery online from Arumayi?
Does Arumayi offer free shipping on silver jewellery orders?
Enjoy complimentary express shipping on every Arumayi order—no minimum required.
Can I track my Arumayi order online?
Absolutely. You can track your order using the “Track Order” option on our website. Once shipped, you’ll also get a tracking link via SMS and email.
Do you provide same-day or express delivery for jewellery in India?
While we don’t offer same-day delivery yet, most Arumayi orders are dispatched within 24–48 hours and delivered within 2–5 working days. For urgent occasions, please contact us right after placing your order.
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched, we’ll be happy to update the shipping address. Once shipped, it may not be possible—so please double-check your details before checkout.
Can I request delivery on a specific date (like birthdays or anniversaries)?
We’ll do our best! While we cannot guarantee exact date delivery, you can email us your request and we’ll try to align dispatch to meet your special day.
What should I do if my order is delayed or courier not reachable?
Please use the tracking link shared or contact our support team. We’ll coordinate with the courier and ensure your product reaches you.
Will I get a call from the delivery person before receiving my jewellery?
Most courier partners call before delivery, but it depends on local service. Please keep your phone accessible during the delivery window.
What is Arumayi’s return and exchange policy for sterling silver jewellery?
We offer a 7-day return and exchange policy. If you’re not fully satisfied, you can return unused jewellery in original packaging within 7 days of delivery.
How many days do I have to return product bought from Arumayi.com?
You have 7 days from the date of delivery to initiate a return or exchange.
How do I return or exchange products purchased online from Arumayi?
You may request a return or exchange within 7 days of delivery. To begin the process, please contact us via mail at darshan@arumayi.com. Our support team will assist you through the return or exchange steps
Can I return jewellery if I ordered the wrong size or design?
Yes, exchanges are allowed for unused products within 7 days. Personalized or engraved jewellery, however, is non-returnable.
How long does it take to receive a refund from Arumayi?
Refunds are typically credited back within 7-10 business days after the returned product passes quality check.
Does Arumayi offer free return shipping?
Yes, return pickups within India are free.
Can I exchange my jewellery for a different product or size?
Absolutely. You can exchange for another design, size, or even upgrade to a higher-value piece by paying the difference.
What happens if the jewellery I received is damaged or defective?
While rare, if your parcel arrives empty, with missing items, or shows signs of tampering, we’ll promptly offer a free replacement or full refund. To ensure swift resolution, please contact our support team darshan@arumayi.com within 48 hours of delivery. For verification, please make sure to provide a clear 360-degree unboxing video and images. Claims without valid video evidence or with unclear footage may not be eligible for refund or replacement.
How will I get my refund amount?
Refunds for prepaid orders will be credited to the original mode of payment. In the case of Cash on Delivery (COD) orders, the refund will be transferred only to the bank account of the individual listed in the billing details.
How can I cancel my order if my order is unshipped?
You can cancel your Arumayi order by contacting darshan@arumayi.com before it ships.
How can I cancel my order if the product is shipped?
You can refuse the delivery if the product is shipped. Once we get the product back at our store we will initiate the refund.
What payment methods are accepted on Arumayi.com?
We accept credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and wallet payments.
Can I pay for my order using UPI?
Yes, we support all UPI apps for instant payments.
Does Arumayi offer EMI or installment options?
EMI options will be introduced soon. Stay tuned for flexible payment updates.
What should I do if the payment is deducted but I didn’t get order confirmation?
Don’t worry—please share your transaction ID with our support team. If the payment went through, we’ll confirm your order or issue a quick refund.
Is shopping on Arumayi secure?
100%. We use encrypted payment gateways and SSL-secured checkout to ensure your data is always safe.
Do I get an invoice or GST bill for my Arumayi order?
Yes, a digital invoice is sent to your email after purchase.
How can I apply a discount coupon on Arumayi.com?
Enter your code in the “Apply Coupon” box at checkout, and the discount will be auto-applied.
Can I use multiple discount codes on the same order?
Only one discount code can be aplied per order.
Can I apply a coupon code after placing my order?
No, coupons must be applied during checkout.
Where can I find Arumayi discount codes or offers?
Sign up for our newsletter or follow us on Instagram to get exclusive codes and festive offers.
Are discount codes valid on all the products?
Most codes work sitewide, but some may exclude new arrivals, clearance products or could be for festive specific products.
Why is my Arumayi coupon code not working?
Ensure it hasn’t expired, and check if it’s valid for the selected product category.
Does Arumayi offer first-time buyer discounts?
Yes—subscribe to our newsletter for a special welcome discount on your first order.
Do I need an account to buy silver jewellery from Arumayi.com?
No, you can checkout as a guest. But creating an account makes it easier to track orders and save addresses for faster checkout.
How do I create an account on Arumayi.com?
Click on “Profile Icon at the top of the page, enter your details, and you’re done.
How do I update my phone number, email or shipping address in my account?
Log in, go to My Account > Profile, and update your details anytime.
Can I see my past orders in my Arumayi account?
Yes, all past orders are visible under My Orders in your account dashboard.
Will I get special offers if I create an account?
Yes, account holders get early access to sales, discount codes, and loyalty rewards.
How do I delete or deactivate my Arumayi account?
Simply email our support team darshan@arumayi.com, and we’ll deactivate your account upon request.
Shipping and Delivery
How long does delivery take when buying silver jewellery online from Arumayi?
We offer free express shipping across India. Most of our orders are delivered within 3–5 business days, depending on your location. You’ll receive tracking details via email and SMS as soon as your jewellery is dispatched.
Does Arumayi offer free shipping on silver jewellery orders?
Enjoy complimentary express shipping on every Arumayi order—no minimum required.
Can I track my Arumayi order online?
Absolutely. You can track your order using the “Track Order” option on our website. Once shipped, you’ll also get a tracking link via SMS and email.
Do you provide same-day or express delivery for jewellery in India?
While we don’t offer same-day delivery yet, most Arumayi orders are dispatched within 24–48 hours and delivered within 2–5 working days. For urgent occasions, please contact us right after placing your order.
Can I change my shipping address after placing an order?
If your order hasn’t been dispatched, we’ll be happy to update the shipping address. Once shipped, it may not be possible—so please double-check your details before checkout.
Can I request delivery on a specific date (like birthdays or anniversaries)?
We’ll do our best! While we cannot guarantee exact date delivery, you can email us your request and we’ll try to align dispatch to meet your special day.
What should I do if my order is delayed or courier not reachable?
Please use the tracking link shared or contact our support team. We’ll coordinate with the courier and ensure your product reaches you.
Will I get a call from the delivery person before receiving my jewellery?
Most courier partners call before delivery, but it depends on local service. Please keep your phone accessible during the delivery window.
Returns, Refunds, Replacement & Exchange
What is Arumayi’s return and exchange policy for sterling silver jewellery?
We offer a 7-day return and exchange policy. If you’re not fully satisfied, you can return unused jewellery in original packaging within 7 days of delivery.
How many days do I have to return product bought from Arumayi.com?
You have 7 days from the date of delivery to initiate a return or exchange.
How do I return or exchange products purchased online from Arumayi?
You may request a return or exchange within 7 days of delivery. To begin the process, please contact us via mail at darshan@arumayi.com. Our support team will assist you through the return or exchange steps
Can I return jewellery if I ordered the wrong size or design?
Yes, exchanges are allowed for unused products within 7 days. Personalized or engraved jewellery, however, is non-returnable.
How long does it take to receive a refund from Arumayi?
Refunds are typically credited back within 7-10 business days after the returned product passes quality check.
Does Arumayi offer free return shipping?
Yes, return pickups within India are free.
Can I exchange my jewellery for a different product or size?
Absolutely. You can exchange for another design, size, or even upgrade to a higher-value piece by paying the difference.
What happens if the jewellery I received is damaged or defective?
While rare, if your parcel arrives empty, with missing items, or shows signs of tampering, we’ll promptly offer a free replacement or full refund. To ensure swift resolution, please contact our support team darshan@arumayi.com within 48 hours of delivery. For verification, please make sure to provide a clear 360-degree unboxing video and images. Claims without valid video evidence or with unclear footage may not be eligible for refund or replacement.
How will I get my refund amount?
Refunds for prepaid orders will be credited to the original mode of payment. In the case of Cash on Delivery (COD) orders, the refund will be transferred only to the bank account of the individual listed in the billing details.
How can I cancel my order if my order is unshipped?
You can cancel your Arumayi order by contacting darshan@arumayi.com before it ships.
How can I cancel my order if the product is shipped?
You can refuse the delivery if the product is shipped. Once we get the product back at our store we will initiate the refund.
Payments
What payment methods are accepted on Arumayi.com?
We accept credit/debit cards, UPI (Google Pay, PhonePe, Paytm), net banking, and wallet payments.
Can I pay for my order using UPI?
Yes, we support all UPI apps for instant payments.
Does Arumayi offer EMI or installment options?
EMI options will be introduced soon. Stay tuned for flexible payment updates.
What should I do if the payment is deducted but I didn’t get order confirmation?
Don’t worry—please share your transaction ID with our support team. If the payment went through, we’ll confirm your order or issue a quick refund.
Is shopping on Arumayi secure?
100%. We use encrypted payment gateways and SSL-secured checkout to ensure your data is always safe.
Do I get an invoice or GST bill for my Arumayi order?
Yes, a digital invoice is sent to your email after purchase.
Coupons
How can I apply a discount coupon on Arumayi.com?
Enter your code in the “Apply Coupon” box at checkout, and the discount will be auto-applied.
Can I use multiple discount codes on the same order?
Only one discount code can be aplied per order.
Can I apply a coupon code after placing my order?
No, coupons must be applied during checkout.
Where can I find Arumayi discount codes or offers?
Sign up for our newsletter or follow us on Instagram to get exclusive codes and festive offers.
Are discount codes valid on all the products?
Most codes work sitewide, but some may exclude new arrivals, clearance products or could be for festive specific products.
Why is my Arumayi coupon code not working?
Ensure it hasn’t expired, and check if it’s valid for the selected product category.
Does Arumayi offer first-time buyer discounts?
Yes—subscribe to our newsletter for a special welcome discount on your first order.
Account & Login
Do I need an account to buy silver jewellery from Arumayi.com?
No, you can checkout as a guest. But creating an account makes it easier to track orders and save addresses for faster checkout.
How do I create an account on Arumayi.com?
Click on “Profile Icon at the top of the page, enter your details, and you’re done.
How do I update my phone number, email or shipping address in my account?
Log in, go to My Account > Profile, and update your details anytime.
Can I see my past orders in my Arumayi account?
Yes, all past orders are visible under My Orders in your account dashboard.
Will I get special offers if I create an account?
Yes, account holders get early access to sales, discount codes, and loyalty rewards.
How do I delete or deactivate my Arumayi account?
Simply email our support team darshan@arumayi.com, and we’ll deactivate your account upon request.