FAQ

Yes. Every piece is 925 sterling silver, meaning it's 92.5% pure silver mixed with other metals for strength. We test our silver before it becomes jewellery, so what you buy is what we say it is.

Silver can naturally tarnish a little with air, moisture, and perfume or lotion contact — that's normal for any real silver jewellery, not a sign of poor quality. To keep it looking new: store it in a dry pouch or box, take it off before a shower, swim, or workout, and wipe it gently with a soft cloth after wearing. If it does tarnish, a silver polishing cloth brings the shine right back.

Yes, 925 silver is one of the safest metals for daily wear and is generally gentle on sensitive skin. If you have a known metal allergy, we'd still suggest patch-testing any new jewellery for a day before regular use.

Message us on WhatsApp with a photo of a ring or bangle that already fits you well, or your wrist/finger measurement in mm — our team will help you pick the right size before you order.

Reach out to us on WhatsApp within a few days of delivery and we'll guide you through an exchange for the correct size, subject to the product and size being available.

We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD) on eligible orders.

This usually gets auto-reversed by your bank within a few working days. If it doesn't reflect back or your order doesn't show as confirmed, message us on WhatsApp with your payment reference and we'll sort it out.

No, you can check out as a guest. Having an account just makes it quicker to track past orders and re-order.

We deliver across India. Orders are typically dispatched within 1-2 working days and delivered within 4-7 working days depending on your location.

Yes, we offer free shipping across India on all orders.

You'll get a tracking link by SMS/email once your order is dispatched. You can also message us on WhatsApp anytime with your order number for a quick update.

Yes. If you're not happy with your order, you can request a return or exchange, provided the product is unused, unworn, and in its original packaging with tags intact.

You have 7 days from the date of delivery to raise a return or exchange request. The product should be unused and returned in its original packaging.

Once we receive and check the returned product, refunds are processed to your original payment method within 5-7 working days.

It's a simple way to see the actual piece up close before you buy, especially useful if you're choosing something for a gift or a special occasion. Just tap the option on any product page — it opens WhatsApp with the product already filled in, and our team will set up a quick video call to show it to you live.

Yes, our store is in Sikar, Rajasthan. Message us on WhatsApp and we'll share the exact location and timings, and can also keep a piece ready for you to try on when you visit.

Yes, every order is packed in Arumayi's branded gift-ready packaging, so it's ready to hand over as-is for birthdays, weddings, or festive gifting.

Yes, just enter the recipient's address at checkout. If you'd like to add a personal note or keep the price hidden from the invoice inside the package, mention it to us on WhatsApp after ordering.